1 Who it runs for
Enrol the contacts
Add a contact, a segment or a whole prospecting list. A sequence is a plan you attach to people, not a one-off send.
Sequences
Keep following up. Without doing it all yourself.
Grialink Sequences automates follow-up through email, WhatsApp and SMS using connected channels. Combine messages and wait steps, set sending windows and reply handling, and track each contact’s progress from one workspace.
Your own sending domains, verified by DNS
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2 What it does
Lay out the steps once
WhatsApp, email, SMS and waits in the order you want. You build the follow-up a good salesperson would do, and then stop rebuilding it.
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3 When it runs
It sends without you
Each step goes out on its day, inside the sending window you set, whether or not anyone remembered this contact existed.
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4 How it ends
A reply stops everything
The moment they answer, the sequence stops and the conversation moves to your inbox. Nobody gets chased after replying.
- WhatsApp, email and SMS steps
- Stops on reply
- Your own domains
- AI copy optimiser
What Sequences handles
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Four kinds of step
WhatsApp, email, SMS and waits, in any order you need.
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Sending window
Messages only go out during the hours you choose.
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Stop on reply
Answering removes the contact from the sequence automatically.
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Per-step metrics
See which message opens, which books, and which is ignored.
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Domain verification
Send from your own domain, verified through DNS records.
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AI copy optimiser
Rework the wording of a sequence without starting from scratch.
The sequence
Set the steps once, not every week
A step is a WhatsApp message, an email, an SMS or a wait. Put them in the order a good follow-up would go, and the sequence repeats it for every contact you enrol.
- Four step types: WhatsApp, wait, email and SMS
- A sending window, so nothing goes out at 3am
- Automatic stop the moment the contact replies
- Your own domains, verified through DNS
- An AI copy optimiser per sequence
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WhatsApp
Reach them on the channel they already answer, from your connected number.
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Wait
Hold for hours or days before the next step, inside your sending window.
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Email
A written follow-up from your own verified domain, tracked step by step.
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SMS
A short nudge for the moments a longer message would go unread.
The numbers
Every step measured, sequence by sequence
Sent, delivered, opened, clicked, bounced and marked as spam — per sequence and per step, so you can see which follow-up is working before you scale it.
- Sent, delivered, opened, clicked and bounced at a glance
- Progress per sequence, so you know how far each one has run
- Pause or resume a sequence without unpicking the steps
- Bounce and spam numbers kept in front of you, not buried
The reply
When they answer, it lands where your team already works
A reply stops the sequence and appears in the shared inbox next to the client's record, so the conversation carries on with a person instead of another automated email.
- Replies arrive in the shared inbox, not a personal mailbox
- The sequence stops itself so nobody gets chased after answering
- The client record and history sit beside the conversation
What sequences get used for
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Enquiries that went quiet
The people who asked about a price and never came back get a second and third message automatically.
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Post-service follow-up
A check-in after the visit, timed in days, without anyone diarising it.
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Reactivating old clients
A sequence to people who have not booked in a year, running in the background.
Common questions
What are Grialink Sequences?
Grialink Sequences automates follow-up through email, WhatsApp and SMS using connected channels. Combine messages and wait steps, set sending windows and reply handling, and track each contact’s progress from one workspace.
Will it keep emailing someone who replied?
You can configure a sequence to stop when a contact replies. Check its reply action before activation; behaviour depends on that setting.
Can I send from my own domain?
Yes, and you should. You add your domain and verify it through DNS records so messages send from your own address rather than a shared one.
How many emails can I send?
Each plan includes a monthly email allowance, and you can add more as a top-up. The current allowances are on the pricing page.
One connected platform
Connect the rest of your workflow
Connect your next conversation to the next step.
Start with a free account or request a demo. Discover how Grialink connects customer service, sales and follow-up with AI agents and tools your team can control.
No card for the Free plan · Features and usage vary by plan