Sales and customer service, connected by AI.
Grialink is the AI sales and customer service platform for service businesses. Bring conversations, calls, contacts, appointments and follow-up together so your team can respond with context and move each opportunity forward.
See how it fits your business. A demo with no commitment.
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Respond with context
Connected channels and customer records in one workspace.
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Automate the routine
AI agents, reminders and follow-up sequences you configure.
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Move the sale forward
Opportunities, appointments and reports to guide the next step.
Works with the tools your business already runs on
Native integrations — nothing to migrate
WhatsApp 
Google Calendar 
Meta Ads 
Apollo.io 
Twilio 
SendGrid Businesses don’t lose clients from lack of effort
They lose them in the gaps between tools. Grialink closes acquisition, follow-up and booking into one system.
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The enquiry lands in five places
WhatsApp, Instagram, the phone, the web form, a spreadsheet. Nobody sees the whole funnel, so follow-up runs on memory.
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The reply comes too late
Every hour without an answer cuts the odds of booking. Without sequences and reminders, warm enquiries quietly go cold.
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Booked hours go empty
Reception confirms by hand between clients. Without appointment reminders and a synced calendar, no-shows eat the schedule.
Call intelligence
Explore Grial AuditorTurn recorded calls into opportunities to improve
Grial Auditor is Grialink’s call analysis agent. It turns eligible recorded calls into transcripts, summaries and quality scores, helping managers review objections, customer intent and coaching opportunities without listening to every recording.
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Searchable transcripts, not recordings
Search available transcripts for what was said and review the context before following up.
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Review service quality
Sentiment, intent, objections raised and how likely the caller was to convert — scored automatically, on the same scale for everyone.
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Speed to lead, per closer
See how long each new enquiry waited before somebody called back, and which service and which agent actually turn calls into appointments.
Grial Bots
Explore the AI agentsAI agents that answer when your team cannot
Choose an agent for each task: inbox replies, phone calls, appointment reminders or business reports. Configure its knowledge and permissions to work alongside your team.
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Grial Mind answers your inboxes
Review suggested replies or let it answer automatically using your business knowledge. Ask it for reports and help with daily tasks too.
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Grial Front Desk answers and books
Picks up the call nobody could take, answers what the caller actually asked, captures their details, and puts the appointment in the calendar. English and Spanish, detected from the caller.
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Grial Scheduler protects the schedule
Reminds every booked client and lets them confirm, move or cancel from a link — so reception stops confirming by hand between clients.
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WhatsApp Copilot reports back
The numbers arrive on your WhatsApp on the schedule you choose, and answer follow-up questions about your own account in the same thread.
Inbox, pipeline and your own number
Explore Inbox & PipelineEvery conversation in one place — including the ones on the phone
Bring connected channels, contacts and opportunities into the same workspace. Add business calling and configure each channel around your workflow.
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Customer context in one workspace
Review conversation history associated with each contact to keep customer service consistent.
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Connected business calling
Manage numbers, browser calls and IVR routing. SMS and WhatsApp require setup and provider availability.
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A pipeline for your services
Organise opportunities by stage, assign owners and track the value and next step of each sale.
A different screen for every person on the team
One system, showing each role exactly the view they need to do their job.
Campaigns that keep working on their own
Launch multichannel sequences per service and let them run. You see which message opens, which books, and where interest goes cold.
From enquiry to the next sales step
A staged pipeline built for businesses. Every opportunity carries its value, its owner and the next step with a date on it.
The schedule stops running on memory
Manage appointments and sync Google Calendar. With Grial Scheduler, schedule email or voice reminders to make confirmation easier.
The month’s numbers, without asking for them
Conversion by stage, which services generate opportunities, and a current forecast. Review the available metrics without assembling every report by hand.
How to get started with Grialink
Connect the work you already do first. Enable automation after defining how your business should respond.
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Create your account
Try the Free plan’s core features and compare what your team needs.
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Connect your channels
Set up your customer channels and integrations. Some providers require verification.
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Organize contacts and opportunities
Set owners, pipeline stages and appointments to match your sales process.
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Test and enable AI
Add knowledge, choose tools and response hours, test replies and review usage.
Security built for your business
Grialink is now on iOS and Android
Calls and conversations, from your phone.
Questions before you start
Clear answers so you can decide in minutes.
What is Grialink?
Who is Grialink for?
What can Grial Mind do?
How do the AI agents work together?
Can I start for free?
Which channels can I connect?
Does my team stay in control?
How do I get started?
Can I see a demo?
Connect your next conversation to the next step.
Start with a free account or request a demo. Discover how Grialink connects customer service, sales and follow-up with AI agents and tools your team can control.
No card for the Free plan · Features and usage vary by plan