Grial Auditor
Know which calls need your attention.
Grial Auditor is Grialink’s call analysis agent. It turns eligible recorded calls into transcripts, summaries and quality scores, helping managers review objections, customer intent and coaching opportunities without listening to every recording.
Runs on completed calls — no extra hardware
- Searchable transcripts
- AI scoring per call
- Speed to lead by closer
- Calls that need attention
What Grial Auditor adds to a call
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Transcription
Spoken conversation becomes searchable text on the contact record.
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AI scoring
Each call is assessed automatically instead of spot-checked by a manager.
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Needs attention
The calls worth a human follow-up are surfaced rather than buried.
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Speed to lead
How long each closer takes to call a new lead back.
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By service
See which treatments convert on the phone and which do not.
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Recontact detection
Contacts called more than twice in a period are flagged.
Call intelligence
Find the call you half-remember, in seconds
Grial Auditor is Grialink’s call analysis agent. It turns eligible recorded calls into transcripts, summaries and quality scores, helping managers review objections, customer intent and coaching opportunities without listening to every recording.
- Full transcript attached to the contact record
- AI scoring on how the call went
- Calls flagged when they need someone to follow up
- Contacts called more than twice in a period, surfaced
- Call metrics tracked over time, not just today
The team view
Which closer, and which service, actually converts
Call performance broken down by the person handling it and the treatment being discussed — including how fast each closer gets back to a new lead.
- Speed to lead measured per closer
- Call performance compared by closer
- Call performance compared by service
- Trends across the period, so a bad week is visible as a bad week
What teams use it for
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Coaching without sitting in
A manager reviews scored calls and transcripts instead of listening to recordings at random.
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Finding the leak
When one service stops converting on the phone, the breakdown by service shows it before the month closes.
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Following up properly
The calls flagged for attention become a short list somebody can actually work through.
Common questions
What is Grial Auditor?
Grial Auditor is Grialink’s call analysis agent. It turns eligible recorded calls into transcripts, summaries and quality scores, helping managers review objections, customer intent and coaching opportunities without listening to every recording.
Does it place or answer calls?
No. Grialink Dialer places them and Grial Front Desk answers them. Grial Auditor works on calls that already happened, turning them into transcripts, scores and insights.
Do I need special hardware?
No. It analyses calls that ran through Grialink. You configure a call provider in settings and calls start syncing and being analysed.
What does analysis cost?
Analysis draws on your plan's AI credits. If an account runs out of credits, the call is still recorded — it is just marked as analysis skipped, and nothing is lost.
Which plans include it?
Call analysis is available on the Pro and Scale plans, alongside the other Grial Bots.
One connected platform
Connect the rest of your workflow
Connect your next conversation to the next step.
Start with a free account or request a demo. Discover how Grialink connects customer service, sales and follow-up with AI agents and tools your team can control.
No card for the Free plan · Features and usage vary by plan