1 On the line
The call comes in
Nobody could pick up — after hours, at lunch, or every line busy. Grial Front Desk answers according to your call routing, in the caller's own language.
Grial Front Desk
Turn incoming calls into booked appointments.
Grial Front Desk is Grialink’s AI receptionist. It answers calls routed to it, uses your business knowledge, checks availability and books appointments. You choose its response hours, call routing and when a person takes over.
Speaks English and Spanish, and detects which the caller is using
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2 Mid-call
It checks the diary
It answers what was actually asked, then reads your live availability instead of promising a slot that is gone.
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3 Before hanging up
The slot is booked
Name, service and time captured, appointment written to the calendar, and the transcript filed on the contact.
- Answers the calls you route to it
- English and Spanish
- Books into your calendar
- Hands over to a person
A missed call is a client who called somebody else.
Most businesses lose more revenue at reception than anywhere else in the funnel — and it never appears on a report as a loss.
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01
The phone rings when reception is busy
Someone is already at the desk with a client. The second call goes to voicemail, and most callers do not leave one.
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02
Half the enquiries arrive out of hours
People call about treatments in the evening and at weekends, which is exactly when nobody is there to answer.
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03
The same three questions, all day
Price, availability, and where you are. Trained staff spend their day repeating answers instead of handling the calls that need judgement.
What changes once it is answering
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Answer during your configured hours
Route calls to the AI receptionist when your team is busy or outside office hours.
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The routine calls stop reaching your team
Price and availability questions are answered and booked without a person, so reception handles the conversations that need one.
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You know what was said
Review available summaries and transcripts to prepare the next step.
How a call actually goes
Teach it the business once. Then configure when it should answer, qualify enquiries and help with booking.
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The call comes in
Your Grialink number rings and Grial Front Desk answers immediately, greeting the caller in your business name.
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It answers and qualifies
It responds from the services, FAQs and help center articles you configured, then finds out what the caller wants and when they can come in.
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It books — or hands over
The appointment goes into the calendar. If the conversation goes past what it should handle, it transfers to a person or takes a message.
The setup
What you configure
Setup is a description of your business, not a script tree. You give it the facts and the tone; it handles the wording.
- Business identity: name, what you do, location and specialties
- Services and FAQs it is allowed to answer from
- A connected help center: it looks up your published articles mid-call
- Business hours, so it knows when to book and when to take a message
- Voice and tone, with multilingual auto-detect between English and Spanish
- Transfer rules for when a human should take over
- Transcript and summary saved against the contact record
Call routing
It slots into the call flow you already have
Grial Front Desk is a node in your IVR, not a replacement for it. Send it the calls it should take and route the rest wherever they went before.
- Drop it into any IVR flow as a node in the visual builder
- Give it one keypad option and keep the others going to your team
- Send only after-hours calls to it and keep daytime calls with reception
- Falls through to voicemail or a human transfer when it should not answer
Everything it handles on a call
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Answers instantly
Handles calls routed to the AI receptionist within the hours you configure.
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Knows your services
Answers from the services, FAQs and your help center, not from guesswork.
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Books the appointment
Offers real slots and writes the booking into your calendar.
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Human handover
Transfers to a person the moment the conversation needs one.
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Transcript and summary
Every call written up against the contact record.
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Knows your hours
Books inside your business hours and takes a message outside them.
Where businesses point it first
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Evenings and weekends
Calls that used to hit voicemail become booked appointments waiting for you on Monday morning.
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Overflow when the desk is busy
Route overflow calls to the AI receptionist using your phone system’s routing rules and capacity.
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After an ad goes live
Prepare answers about services, pricing and availability before launching a campaign.
The questions people ask first
What is Grial Front Desk?
Grial Front Desk is Grialink’s AI receptionist. It answers calls routed to it, uses your business knowledge, checks availability and books appointments. You choose its response hours, call routing and when a person takes over.
Will callers know they are talking to an AI?
It introduces itself in your business name and speaks naturally. It does not claim to be a specific human being, and you choose the greeting it opens with.
What happens when it cannot answer something?
It transfers to a person or takes a message, depending on how you configure it. It answers from the services, FAQs and help center articles you gave it rather than improvising on things like clinical advice.
Does it work in Spanish?
Yes. The opening greeting can be given in both languages, after which it detects which language the caller is using and continues in that one.
Do I need to replace my phone system?
No. It runs on a Grialink number and sits inside your IVR flow as one node. You decide which calls reach it and which keep going where they go today.
What does a call cost?
Calls draw on the dialer minutes included in your plan, and the AI handling uses AI credits. Both are shown in the app before you activate it.
One connected platform
Connect the rest of your workflow
Connect your next conversation to the next step.
Start with a free account or request a demo. Discover how Grialink connects customer service, sales and follow-up with AI agents and tools your team can control.
No card for the Free plan · Features and usage vary by plan