More time for people.
Less work between tools.
We build the connection between your conversations, appointments and team, so running a growing business feels less scattered and more human.
People first, always
The problem we are here to solve
A service business works with customers through messages, calls and appointments. When each step lives in a separate tool, teams lose context and follow-up depends on remembering what happened elsewhere.
Grialink connects those tasks: a shared inbox, CRM contacts and opportunities, appointments, phone calls and reports. AI agents help answer questions, prepare actions and retrieve information inside the same workflow.
Our goal is to give service businesses a clearer way to serve customers and sell. Automation is configured around the business, while people retain control of decisions that need their judgment.
Built on solid principles
Every product decision reflects our core values.
AI with purpose
AI should help complete a task: answer a question, find information, review a call or prepare a change for approval.
Access and control for your team
Roles, permissions and multi-factor authentication help control access. Actions and AI usage can be reviewed in the platform.
Results you can measure
Reports on conversations, calls, opportunities and campaigns help you review operations with data. Results depend on your process, connected sources and configuration.
What we believe
Automate the tasks. Keep human judgment.
The point of automating the front desk is not to remove people from the conversation. It is to stop them spending their day on the parts of it that never needed them.
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Automate the repetition, not the relationship
Configure routine replies, reminders and reports so your team can focus on complex questions, customer relationships and business decisions.
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A person is always one step away
Define when an assistant hands a conversation to your team. In Grial Mind’s private chat, business changes require reviewing and approving a proposal.
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It has to leave a trace
Transcripts, summaries and reports exist so your team can see exactly what was said on their behalf. Automation you cannot audit is not automation, it is guesswork.
The Meaning of "Grial"
Grialink brings together the pursuit of something valuable and the idea of connection. For us, that value is customer service with context and an operation your team can understand and control.
The team behind Grialink
A team combining engineering, design, operations and growth to build useful tools for service businesses.
Yozamy de Armas Suárez
Founder & CEO
Strategic vision, business growth, and overall leadership. Drives the mission to transform business operations with AI-powered intelligence.
Marlon
Lead Software Developer
Technical development, architecture, and engineering leadership. Builds the core platform that powers Grialink's AI modules.
Fabián de Armas
Chief Operations & Project Manager
Operational and strategic management. Ensures seamless project delivery and aligns every team toward business objectives.
Rogelio
Head of Paid Media & Ads Strategy
Leads advertising strategy and paid media campaigns. Drives client acquisition through data-driven marketing and performance optimization.
Luis Enrique
Technical Director
Technical direction of the platform. Defines the architecture, engineering standards, and reliability of Grialink's infrastructure.
Aldana Quenan
Product Design & UX Lead
Visual design, user experience, and product interface. Creates intuitive experiences that businesses love to use every day.
Want to see Grialink in action?
Start free or request a demo. We’ll help you automate acquisition, appointments, and follow-up.