Grial Mind · AI agent

Answer your customers. Move your business forward.

Grial Mind is Grialink’s AI agent for customer replies and your team’s private business chat. It answers enabled inboxes from approved knowledge, consults reports and prepares contact, deal and appointment actions for your approval.

See Grial Mind in action See plans

Automatic replies where you enable them. Business actions with your approval.

Conversations

Illustrative example

Sofía Martínez

Handled by Grial Mind

Today

  1. Sofía Martínez

    Hi! What time do you close?

    10:24

  2. Grial Mind

    Hi, Sofía! We close at 6 pm, Monday to Friday.

    10:24

  3. Sofía Martínez

    Great. Do I need an appointment for my first consultation?

    10:25

  4. Grial Mind

    Yes, consultations are by appointment. What day works best for you?

    10:25
Automatic replies using your business knowledge.
  • Answers your inboxes
  • Reports in plain language
  • CRM actions with approval
  • Your business knowledge

Your team has more to do than answer the same question again.

Customers need answers. Managers need numbers. Contacts, appointments and deals still need updating. All of it competes for the same team’s attention.

  1. 01

    Questions pile up in the inbox

    Business hours, services and everyday questions keep pulling people away from conversations that need their expertise.

  2. 02

    A simple question becomes a reporting task

    You move between dashboards to find out how sales, calls or the team are doing.

  3. 03

    The conversation ends. The admin work starts.

    Updating a contact, assigning a conversation or moving a deal still means finding the record and making the change.

One agent. Help for your customers and your team.

  • Keep the inbox moving

    Let Grial Mind answer from approved business knowledge, or suggest replies for your team to review. Choose the mode for each inbox.

  • Ask your business a question

    Use a private chat to consult reports and find the contacts, conversations, appointments or opportunities you need.

  • Turn a request into the next step

    Ask for an update in plain language. Grial Mind prepares the action, shows you what will change and waits for your approval.

Give it context. Choose its role. Put it to work.

Start with your team’s private assistant, then enable customer replies in the inboxes you choose.

  1. Add your business knowledge

    Bring in FAQs, documents and Help Center articles. Decide what is internal and what can be used in customer replies.

  2. Set how it helps

    Choose its tone, tools and instructions. Set suggestion or automatic mode, response hours and human handoff for each inbox.

  3. Try it, then activate

    Use the simulator to check example conversations. Enable the inboxes you want and monitor activity, credits and spending limits.

Customer conversations

Your inbox gets an agent that knows your business.

Grial Mind uses the conversation and the knowledge you approve to answer customer questions. Your team can review suggestions or let it reply automatically in enabled inboxes.

  • Separate response mode and hours for each inbox
  • Answers grounded in customer-approved FAQs and documents
  • Replies in the customer’s language in automatic language mode
  • Hands off when a person is requested or knowledge is insufficient
  • With booking enabled, offers available slots and appointment changes for customer confirmation
Choose where it replies automatically and where your team reviews first.

Reports you can ask for

Less searching through dashboards. More understanding your business.

Ask a question in private chat and Grial Mind consults the reports your role can access. Follow up on a period, explore an area of the business or compare authorized subaccounts.

  • Sales, pipeline, conversations, calls, appointments and marketing
  • Answers grounded in report data, with account and period context
  • Follow-up questions in the same conversation
  • Subaccount comparisons for authorized primary-account administrators
  • Clear notice when an integration or a data source is unavailable
Ask for the report you need, with the permissions and connected data of your account.

Your team’s private assistant

From “can you find it?” to “ready for your approval.”

Find a record, understand the context and prepare the next action in the same chat. Grial Mind works with the tools you enable and the access your team already has.

  • Find contacts, conversation history, appointments and opportunities
  • Create or update contacts, notes and labels
  • Prepare replies, assign conversations and resolve them
  • Create or update opportunities and manage sequence enrollment
  • Create, confirm, reschedule or cancel appointments with approval
For internal business actions, review the preview and approve before anything changes.

Ask for what you need. Keep working in Grialink.

  • Business reports

    Ask about sales, conversations, calls, appointments, marketing or CRM data. Get results with their reporting period and account context.

  • Subaccount comparisons

    Primary-account administrators can compare reports across the subaccounts they are authorized to access.

  • Contacts and conversations

    Find a customer, read the context, prepare a reply or update their details without manually searching through each screen.

  • Opportunities and sequences

    Prepare deal updates, enroll contacts in a sequence or pause and resume their participation, with your approval.

  • Appointments

    Check availability and prepare bookings or changes. Customers confirm their proposals through the confirmation control.

  • Business knowledge

    Use your FAQs, PDFs, text and Help Center articles. Keep internal information separate from knowledge approved for customers.

  • Help using Grialink

    Ask how to configure a feature or where to find a setting. Get guidance based on the product’s built-in help.

  • Better-written replies

    Suggest, correct, shorten or rephrase messages from the conversation editor when your team wants to write the answer.

  • Control over usage

    Choose available tools, review activity and set credit budgets for conversations and knowledge indexing.

Start with the work already on your plate.

  • “Answer our customers’ everyday questions.”

    Enable automatic replies in a selected inbox with your approved knowledge and a human handoff when needed.

  • “How did our sales do this week?”

    Ask for a sales report in private chat, then follow up on the period or compare authorized subaccounts.

  • “Find this contact and update their opportunity.”

    Grial Mind finds the relevant records and prepares the change for you to review and approve.

Before you put Grial Mind to work

What is Grial Mind?

Grial Mind is Grialink’s AI agent for customer replies and your team’s private business chat. It answers enabled inboxes from approved knowledge, consults reports and prepares contact, deal and appointment actions for your approval.

Can it reply to customers automatically?

Yes. An administrator can enable automatic replies for selected inboxes and define response hours. You can also choose suggestions for human review. When the customer asks for a person or approved knowledge is insufficient, Grial Mind hands the conversation to the team.

What is the difference between the private assistant and inbox replies?

The private assistant helps your team consult business data, reports and enabled tools. The customer-facing agent uses the public conversation and customer-approved knowledge; it does not expose internal notes or private business reports.

What reports can I ask for?

Reports cover conversations, sales, calls, appointments, marketing and CRM, subject to your permissions and available integrations. Primary-account administrators can also compare authorized subaccounts. Missing data is identified as unavailable, rather than presented as zero.

Does it change records or send messages without asking?

In private chat, actions such as editing a contact, updating an opportunity or sending a reply require approval of a preview. Automatic customer replies are a separate mode you explicitly enable per inbox. Customer appointment proposals require confirmation before the change is made.

How does it learn about my business?

Add FAQs, text, PDFs and Help Center articles to its knowledge. You control which sources are internal and which are approved for customer replies. Use the simulator to check how it responds before activating an inbox.

Does it work in English and Spanish?

Yes. With automatic language mode, Grial Mind follows the language of the conversation. You can also configure a preferred language, tone and response length.

How do access and credits work?

Grial Mind is available on Pro and higher plans. A useful saved chat or inbox turn uses 5 AI credits; confirming its proposed action does not add a charge. Knowledge indexing uses 1 credit per new or changed fragment. Administrators can set spending limits and review usage.

One connected platform

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Connect your next conversation to the next step.

Start with a free account or request a demo. Discover how Grialink connects customer service, sales and follow-up with AI agents and tools your team can control.

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No card for the Free plan · Features and usage vary by plan